Dakshaja Online Pooja Store
Welcome to Dakshaja Online Pooja Store. By accessing or using our website, placing an order, or purchasing our products and services, you agree to the following Terms & Conditions. Please read them carefully before using the website.
1. About Dakshaja Online Pooja Store
Dakshaja Online Pooja Store provides traditional Hindu pooja essentials, devotional products, pooja kits, homam and havan samagri, festival products, spiritual products, pooja decorations, thambulam and return gifts.
We also provide Jyothishalayam-related services, including Jathakam, Horoscope, Vaastu and Muhurtham, where applicable.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on the website are accurate.
However:
- Product colours and appearance may vary slightly from photographs.
- Natural products may vary in size, colour, texture or appearance.
- Product availability may change without prior notice.
- Some products may be seasonal or available only for a limited period.
- Product images are provided for representation and may not always reflect the exact size of the product.
3. Product Prices
All product prices displayed on the website are subject to change without prior notice.
The final amount payable may include:
- Product price
- Applicable taxes
- Delivery charges
- Discounts or promotional offers
- Other applicable charges
The total amount displayed during checkout will be the amount applicable to the order, subject to any correction required due to an obvious pricing or technical error.
4. Orders
Customers may place orders through the website or through the ordering methods provided by Dakshaja Online Pooja Store, including WhatsApp where available.
An order is considered accepted only after confirmation from Dakshaja Online Pooja Store.
We reserve the right to:
- Accept or decline an order.
- Cancel an order due to product unavailability.
- Cancel an order because of incorrect pricing or technical errors.
- Request additional information to verify an order.
- Limit quantities for certain products.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the appropriate payment method.
5. WhatsApp Orders
For orders placed through WhatsApp, customers should provide accurate information, including:
- Customer name
- Contact number
- Delivery address
- Products required
- Quantity
Customers are responsible for checking the order details before confirming the purchase.
6. Delivery
Dakshaja Online Pooja Store provides home delivery subject to product availability and delivery location.
Delivery times may vary depending on:
- Customer location
- Product availability
- Order volume
- Weather conditions
- Traffic
- Local circumstances
- Festival seasons
- Other circumstances beyond our control
The business information provided to us indicates that local orders may be delivered in as little as 1 hour and up to 1 day depending on location. This should be treated as an estimated delivery timeframe rather than a guaranteed delivery time.
7. Delivery Address
Customers must provide a complete and accurate delivery address and contact number.
Dakshaja Online Pooja Store will not be responsible for delays or failed delivery caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer being unavailable
- Inability to contact the customer
- Other information incorrectly provided by the customer
Additional delivery charges may apply where applicable.
8. Product Availability
Some pooja items, festival products, flowers, fruits, natural materials and other seasonal products may have limited availability.
If an ordered product is unavailable, we may contact the customer regarding:
- Replacement with a similar product
- Modification of the order
- Cancellation of the unavailable item
- Refund, where applicable
9. Returns & Exchanges
Due to the nature of certain pooja and devotional products, returns or exchanges may be subject to product type and condition.
Products that are:
- Used
- Opened
- Damaged after delivery
- Perishable
- Prepared specifically for a particular order
- Customized
may not be eligible for return or exchange.
Customers should contact Dakshaja Online Pooja Store as soon as possible if a product is received damaged, incorrect or defective.
The final return and refund eligibility should be confirmed with the store’s actual policy before publishing this page.
10. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us with:
- Order details
- Customer name
- Contact number
- Photographs/videos of the product
- Description of the issue
We will review the complaint and determine the appropriate resolution.
11. Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been prepared, dispatched or delivered, cancellation may no longer be possible.
For WhatsApp orders, cancellation should be communicated directly to the store as soon as possible.
12. Refunds
Where a refund is approved, the refund amount and method will depend on:
- Reason for cancellation or return
- Payment method
- Order status
- Product condition
- Applicable store policies
Refund processing time may vary depending on the payment provider or banking institution.
13. Payment
Customers must use the payment methods made available by Dakshaja Online Pooja Store.
Customers are responsible for providing accurate payment information.
Dakshaja Online Pooja Store does not knowingly store sensitive payment information such as complete card numbers or banking passwords on the website.
14. Discounts and Offers
Promotional offers, discounts and special prices may:
- Have limited validity.
- Apply only to selected products.
- Have quantity restrictions.
- Be subject to specific terms.
- Be withdrawn without prior notice.
Two or more promotional offers may not necessarily be combined unless specifically stated.
15. Jyothishalayam Services
Dakshaja may provide or facilitate spiritual services such as:
- Jathakam
- Horoscope
- Vaastu
- Muhurtham
Information provided as part of such services is intended for spiritual, traditional or informational purposes.
Customers should provide accurate information when requesting such services.
Any specific terms, appointment requirements, fees and service conditions may apply separately.
16. Website Content
All website content, including:
- Text
- Images
- Logo
- Graphics
- Product descriptions
- Designs
- Layout
- Branding
is intended for use by Dakshaja Online Pooja Store unless otherwise stated.
Users may not copy, reproduce, modify, distribute or commercially use website content without appropriate authorization.
17. Website Availability
We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of:
- Server maintenance
- Technical problems
- Internet connectivity
- Security issues
- Software updates
- Third-party services
- Other circumstances beyond our control
We do not guarantee uninterrupted access to the website.
18. User Responsibilities
Users agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website.
- Interfere with website functionality.
- Submit false or misleading information.
- Misuse promotional offers.
- Attempt fraudulent transactions.
- Upload malicious software or harmful content.
19. Third-Party Services
The website may use third-party services such as:
- Payment gateways
- Delivery services
- Google Maps
- Social media platforms
- Analytics or website services
Use of such third-party services may be subject to their respective terms and privacy policies.
20. Privacy
Customer information may be collected and used for purposes such as:
- Processing orders
- Delivering products
- Contacting customers
- Providing customer support
- Processing payments
- Improving our services
For detailed information about how customer information is handled, please refer to our Privacy Policy.
21. Errors and Corrections
We make reasonable efforts to maintain accurate information on the website. However, errors may occasionally occur in product descriptions, prices, availability or other information.
Dakshaja Online Pooja Store reserves the right to correct such errors and update website information when necessary.
22. Limitation of Liability
To the extent permitted by applicable law, Dakshaja Online Pooja Store will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, third-party service interruptions or incorrect information supplied by customers.
Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.
23. Changes to These Terms
Dakshaja Online Pooja Store may update these Terms & Conditions from time to time.
Any updated version will be published on this page with the revised date.
Customers are encouraged to review this page periodically.
24. Contact Us
For questions regarding these Terms & Conditions, orders, products or services, please contact us:
Dakshaja Online Pooja Store
📍 Address:
12-11-171/10, Upper Basthi,
Namalagundu, Secunderabad – 500061
📞 Contact:
8919637292
9542381384
📧 Email:
Naveenacharyulu60@gmail.com
📷 Instagram:
@dakshaja_onlinepooja_store
🙏 Dakshaja Online Pooja Store
Tradition • Devotion • Trust